Frequently Asked Questions

1. Where can I find my Customer Number?

2. Why can't I renew my subscription?

Have you paid the balance on your account? If you are unsure please check your account status. Once your account has been paid you will be able to renew. If your account has been expired for 6 months or more please place a new order.

3. I paid but still received an invoice what should I do?

If you received notification in the mail regarding renewal or payment and you have already sent a response, please disregard your letter- they simply were crossed in the mail. However if you continue to receive notifications, please contact our Customer Service Department immediately.

4. I did not receive my issue

Check your account status to make sure your account is paid in full and that your address listed is correct. For Domestic Subscribers: Please allow 2-4 weeks for your first issue to arrive. For Foreign Subscribers: Please allow 4-6 weeks for your issues to arrive. If you do not receive your magazine on time, please allow a few extra days for arrival, it may have been delayed in the mail. If at this point, you still have not received your issue, or if you received a damaged copy, please contact our Customer Service Department.

5. I have a duplicate subscription

Please contact our Customer Service Department.

6. I received the message "That Customer Number was not found"

If you have encountered this problem, your account is probably canceled or suspended for non-payment.

7. What does Suspended for Non Payment mean?

We have not received payment for your subscription and your account is temporarily suspended. In order to continue receiving issues you must pay online immediately.

8. What does Cancelled for Non Payment mean?

We have not received payment for a substantial amount of time. To make payments and reinstate your subscription, please contact our Customer Service Department.

9. How do I order a back issue?

Please go to the subscriptions page and click on the back issue form.

10. I have not received my free book

Have you paid the balance in your account? If you are unsure please check your account status. Your free book will be shipped upon the receipt of payment.
For those who have paid in full please allow 2-3 weeks after payment for your free book to arrive. Allow extra days if it does not get to you right away, for it may have been delayed in the mail.

11. How can I receive TFH digital?

If we do not have an email address on file we cannot notify you when the lastest issue is available. Log in to your account here to update/change your email address.

12. I have a fish-related question. Where can I go for assistance?

"For immediate assistance with fish-related questions, please visit the TFH Forum at forums.tfhmagazine.com."

13. I didn’t renew on time and missed an issue or two, would you be able to back-date my subscription to include the missing issues?

Unfortunately, TFH is unable to back-date any subscriptions. So make sure you renew as soon as you receive your first notice to ensure uninterrupted delivery of your magazine issues. We can even notify you by email when it’s time to renew. To make sure your email is registered to your account, click here to log in.

14. My subscription expired more than 60 days ago and I cannot log in, why is that?

Once your account has been inactive for 60 days, we require that you create a new account if you would like to subscribe to Tropical Fish Hobbyist magazine online. To subscribe click here. 

15. I do not live within the U.S. and am missing multiple issues, how can this be resolved?

In some areas, standard shipping may not be sufficient and a priority courier service upgrade may be needed in order to receive your magazines. If you suspect a missing issue, please notify your local post office of your expected delivery of Tropical Fish Hobbyist magazine. TFH makes every effort to deliver your monthly issue via our standard shipping, however if a priority shipping upgrade is necessary due to missing issues or delayed delivery, an additional cost of $15 per year will be added to the subscription and standard shipping rate to cover the upgrade.